3D Floral Embroidered Loose Dress

This policy applies to orders delivered within the United Arab Emirates.

Request a return or exchange

Please email beauty.aminah@gmail.com within 14 calendar days of receiving your order. Include your order number, the item and the reason for your request. For a fault or an incorrect item, please include photos if possible.

Wait for our approval and return instructions before sending anything back. After receiving approval, hand the parcel to the courier within 7 calendar days and send us the tracking number. We use the courier's collection date to check this deadline. Transit delays after timely dispatch, or a collection missed by us or our arranged courier, will not count as a late return.

Condition for ordinary returns

For a change of mind or a size preference, items must be unworn apart from careful fitting, unwashed, unaltered and free from perfume, stains or other signs of use. Keep the original labels and any return seal attached and intact.

These conditions do not remove your rights when an item is faulty, incorrect or not as described. Removing a label or return seal does not automatically disqualify such a claim. The ordinary 14-day return period does not limit your statutory rights.

Return and exchange delivery costs

For a change of mind or a size preference, you pay the return delivery and, for an exchange, the delivery of the replacement. We will tell you the applicable charges before arranging it. Exchanges depend on the confirmed availability of the replacement.

If we supplied a faulty item, the wrong item or an item that does not match its description, we cover the necessary return or exchange delivery costs. Please contact us before arranging a return. A return delivery charge you have already paid directly will not be charged again.

Refund amount and timing

For an eligible ordinary return, we refund the amount actually paid for the returned items after discounts. The original delivery charge is not refundable once that delivery has been completed. We do not charge back the first delivery on a free-delivery order, including when a partial return takes the remaining order value below AED 350.

If our fault, an incorrect item or a description mismatch requires the whole order to be returned, we refund the amount paid for the items and any original delivery charge you paid. We do not deduct payment-processing fees from an approved refund.

Within 5 working days after our warehouse receives the return, we will inspect it and initiate any eligible refund. If we cannot accept the return, we will explain the reason and supporting evidence within the same period. Working days are Monday to Friday, excluding UAE public holidays. The time for your bank or payment provider to credit your account is separate from our processing time.

How refunds are paid

Online-payment refunds are normally sent to the original payment method. For cash-on-delivery orders, with your agreement we normally refund in AED to your own bank account. We cover local bank-transfer charges. If you do not have a bank account, contact us so that we can agree a practical cash-refund arrangement. You will not be required to accept a store voucher instead of an eligible refund.

For help, email beauty.aminah@gmail.com.

Orders ship from our Dubai warehouse. We currently offer delivery within the United Arab Emirates. Products are made available as their stock and information are checked.

UAE delivery charges

• Orders below AED 350: AED 20 delivery.
• Orders of AED 350 or more: free delivery.

The delivery charge and total for your address are displayed at checkout before you place your order. The same customer delivery-price rule applies to remote UAE areas. There is no additional customer cash-on-delivery fee.

Dispatch and delivery

Please provide a complete delivery address and a working telephone number. We will share the shipment details and tracking number after the parcel has been handed to the courier. Delivery timing depends on your address and the available courier service; please contact us if you need to confirm timing before ordering.

If you need to change your address or have a delivery problem, email beauty.aminah@gmail.com with your order number as soon as possible.

Returns and exchanges

You can request an ordinary return or exchange within 14 calendar days of receiving your order, subject to our return and exchange policy. That policy explains item conditions, delivery costs and refund timing. Faulty, incorrect or misdescribed items are handled separately and your statutory rights are preserved.